Productivity Pulse 6

About this episode

Experts share trends and insights on productivity and workload modelling.

Send us Fan Mail Hear directly from our experts—Sue, Simon, & James —who share real-world trends, new data findings, and actionable productivity insights We share the latest ReThink Academy training updates and why we built courses we wish we’d had when we first stepped into productivity and workload modelling roles. We also unpack how measuring work can remove customer friction, from mobile phone sales processing to the daily annoyances of hotel check-in, and why buy-in makes or breaks o...

People in this episode

Guests: Sue, Simon, James

Topics covered

• productivity
• data findings
• workload modelling
• customer friction
• training updates

Keywords

• productivity
• workload modelling
• customer friction
• training updates
• data findings

Mentioned in this episode

Organizations: ReThink Academy

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• Basket & Barometer April 2026 · April 29, 2026 · 13 min
• Productivity Pulse Future Ready Retail Benchmarking Report SPECIAL · April 20, 2026 · 15 min
• Basket & Barometer March 2026 · March 29, 2026 · 12 min