About this episode

The hosts discuss key findings from the Future Retail Ready Benchmarking Report and strategies to enhance retail performance and customer experience.

Send us Fan Mail Sue, Simon, & James share the top-line findings from ReThink Productivity Future Retail Ready Benchmarking Report and explain how a £6.25bn opportunity could be unlocked. They walk through six golden rules to improve store performance, protect customer experience, and avoid hidden workload that quietly harms sales. • Why retailers feel the squeeze after the ‘easy wins’ are gone • The efficiency index and why 80% is the realistic target • How running above 80% removes the ...

People in this episode

Hosts: Sue, Simon, James

Topics covered

• retail performance
• customer experience
• efficiency index
• benchmarking report
• sales improvement
• workload management

Keywords

• retail
• benchmarking
• performance
• customer experience
• efficiency
• sales
• workload

Mentioned in this episode

Organizations: ReThink Productivity, Future Retail Ready Benchmarking Report

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