Financial services in transformation - insurance - S7E6

About this episode

The episode discusses the dynamic forces reshaping the insurance sector and how firms can respond to various pressures.

In the final episode of our three-part deep dive mini-series, host Tessa Norman is joined by Alex Bertolotti, PwC UK’s Insurance Leader, and Samantha Jones, Director in PwC UK’s insurance risk and regulation practice, to explore the dynamic forces reshaping the insurance sector. Our guests unpack the growing pressures facing insurers – from cost inflation and consolidation trends to regulatory scrutiny and climate risks – and share insights on how firms can respond. The discussion covers the FCA’s evolving regulatory approach, technological transformation across underwriting and claims, and the implications of emerging AI use cases. We also explore how insurers can balance commercial sustainability with fair value, and the role of data and MI in driving better customer outcomes. You can contact our PwC speakers if you’d like to discuss any of the topics covered, at tessa.norman@pwc.com , alex.bertolotti@pwc.com , and samantha.x.jones@pwc.com You can access the publications mentioned in the podcast below: PwC Insurance Banana Skins: https://www.pwc.co.uk/insurance/assets/pdf/insurance-banana-skins-2025.pdf To hear more from us on financial services risk & regulation, you can…

People in this episode

Host: Tessa Norman

Guests: Alex Bertolotti, Samantha Jones

Topics covered

• insurance sector
• cost inflation
• consolidation trends
• regulatory scrutiny
• climate risks
• FCA regulatory approach
• technological transformation
• AI use cases
• commercial sustainability
• data and MI

Keywords

• insurance
• risk and regulation
• PwC UK

Mentioned in this episode

Products: PwC Insurance Banana Skins

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