Early Support - Better Outcomes with Local Government

About this episode

Tracy Stone discusses public sector debt and the importance of early intervention in welfare support.

Tracy Stone, Director of Welfare Together, is focused on public sector debt, welfare support and early intervention in local authority collections. This episode we explore why households are falling into arrears, how council tax and utility debts differ from consumer credit, and why middle-income customers are increasingly affected by cost-of-living pressures. The discussion highlights the need for earlier engagement, income maximisation, benefit checks, single-customer views, better fi...

People in this episode

Guest: Tracy Stone

Topics covered

• public sector debt
• welfare support
• early intervention
• local authority collections
• cost-of-living pressures

Keywords

• arrears
• council tax
• utility debts
• middle-income customers
• income maximisation

Mentioned in this episode

Organizations: Welfare Together

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