How To Communicate With Confidence In Sales Conversations

About this episode

Joe Pelissier discusses the importance of listening and curiosity in communicating with confidence during sales conversations.

In this episode of SalesTV, Joe Pelissier, a communications advisor and tutor at the University of Oxford’s Department for Continuing Education, explores what it really means to communicate with confidence in sales conversations. The discussion challenges the idea that confidence comes from talking, emphasizing instead the role of listening, curiosity, and asking the right questions. It explores how sales professionals can build trust, establish rapport, and adapt their communication style across different personalities, industries, and cultures. The conversation also examines how effective communication shapes business relationships and influences how value is perceived in both traditional sales environments and experience-driven industries like luxury. Chapters 00:00 Intro - Communicating with confidence in sales 01:45 How great communicators simplify ideas 04:45 How to recover from the wrong question 06:20 Saying “I don’t know” in Sales 07:42 Communication habits that build trust 09:34 Communicating across cultures and industries 11:57 Adapting to personality styles 13:29 What makes a business conversation effective 15:31 Handling resistance in training and communication 19:29…

People in this episode

Guest: Joe Pelissier

Topics covered

• communication
• sales
• confidence
• listening
• trust
• rapport
• cultural adaptation

Keywords

• sales communication
• confidence
• listening skills
• trust building
• cultural communication
• rapport
• sales strategies

Mentioned in this episode

Organizations: University of Oxford

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