Ep 111: The Chaos Coordinator Badge
About this episode
In this episode, Alana Flohr discusses the challenges of leadership identity in General Practice and how to shift from reactive behaviors to proactive thinking.
Alana was once gifted a "chaos coordinator" badge at her Clinic. She wore it. At the time, it felt like recognition. Looking back, she sees it differently. Because in General Practice, there is a culture of badges and mugs and shared trauma. The shit show supervisor. The captain of chaos. An identity built around how many fires you put out each day. That identity feels like belonging. But it can also become the trap that keeps Owners, Practice Managers, and teams stuck below the line. For Owners, this episode is a reminder that a Practice cannot scale if its leadership identity is built around rescuing, reacting, and absorbing every problem. In this episode, Todd sits down with Alana Flohr -- 13 years in General Practice, former Practice Manager of a large Tweed Coast Clinic -- to name the three behaviours that keep owners and PMs stuck in the drama, and the above-the-line alternatives that change everything. What you'll get from this episode: The three "below the line" roles -- victim, hero, and villain -- and how each shows up inside a real Practice Why the hero role is often the most seductive trap for Practice Managers and Owners Alana's honest reflection on owning her own…
People in this episode
Hosts: Dr. Sachin Patel, Dr. Todd Cameron
Guest: Alana Flohr
More episodes of Scale My Clinic
- Ep 114: How to Unlock a Practice Your Partners Won't Grow
- Ep 113: Your Crusty Accountant Is Killing Your Exit
- Ep 112: The Cost of Not Yet
- Ep 110: The Paying Tenant Trap: What to Charge for Spare Rooms
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