
Scale My Clinic
by Dr. Sachin Patel & Dr. Todd Cameron
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From 20 epsHosts
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Ep 120: How GP Owners Should Navigate the Surcharge Ban
Aug 26, 2026
Unknown duration
Ep 119: How Five GP Owners Make Decisions Without Getting Stuck
Aug 19, 2026
Unknown duration
Ep 118: How a Junior GP Chose the Right Practice to Buy Into
Aug 12, 2026
Unknown duration
Ep 117: From Opera Singer to Practice Owner
Aug 5, 2026
Unknown duration
Ep 116: He Trained 60 GPs to Build Six Practices
Jul 29, 2026
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Resolving iTunes ID\u2026 if this persists, the podcast may not be indexed on Apple Podcasts.
| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 8/26/26 | Ep 120: How GP Owners Should Navigate the Surcharge Ban | On 1 October 2026, surcharging card payments becomes illegal in Australia.The RBA says the change is about transparency and lower costs for consumers. The problem for GP Practices is that the underlying card fee doesn't disappear. Someone still has to pay it.And depending on how your money flows, that could be your Practice or your GPs.Todd recently taught this live to our Project X Members. One Owner thought the impact would be tiny. Once she ran the numbers, she realised it affected seven or eight of her GPs.In this episode, Todd and Sachin walk through what actually changes, where the cost can land, the maths behind the fee increases needed to break even, and how to handle the conversation with your team.What You'll Get From This EpisodeWhy removing the surcharge doesn't remove the fee, it just changes who pays itThe maths behind a 1.5% surcharge becoming a 4.3% fee rise for your Practice, or 2.3% for the GPThe hidden exposure many Owners haven't checked: GPs and tenants paying service fees or rent by cardWhy cash, bulk billing and direct bank transfers can create problems of their ownTodd's four rules for navigating the change with your team.....Free ResourceDownload The Surcharge Reset™ Playbook to work out what card collection is actually costing your Practice, compare the four ways to handle it, catch the edge cases most Owners will miss, and take the right conversation to your GPs before you make a change.Download the Playbook here: https://smc.expert/The-surcharge-reset-playbook-d.....Connect with Todd: LinkedInConnect with Sachin: LinkedIn.....P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out:1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here | — | ||||||
| 8/19/26 | Ep 119: How Five GP Owners Make Decisions Without Getting Stuck | Dr Annelies Geissler joined Robina Town Medical Centre and EZT Medical Centre as a contractor GP in 2008.Sixteen years later, she's one of five equal Owners running both Gold Coast Practices, with around 25 GPs across the group.Five Owners brings more experience and more capacity, but it also means more strong opinions in the room. Annelies breaks down how they choose the right people for ownership, split responsibility across two sites, and keep things moving when agreement doesn't come easily.What You'll Get From This EpisodeWhat they look for before inviting a GP into ownership, and why clinical skill alone isn't enoughHow five equal Owners divide roles without losing shared accountabilityWhy separate communication channels matter when you're running two PracticesHow treating decisions as experiments helps strong personalities move forward without endless debateWhy they changed their fee structure to better recognise longer and more complex consults.....Connect with Todd: LinkedInConnect with Annelies Geissler: LinkedIn.....P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out:1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here | — | ||||||
| 8/12/26 | Ep 118: How a Junior GP Chose the Right Practice to Buy Into | When Dr Luke Ward started looking for a Practice, he wasn't only looking for somewhere to work.He was looking for somewhere worth buying into.That changed the questions he asked.Who owned it? How long had the team stayed? Was the Practice still being built from scratch, or had it already proved it could run well without chaos?Luke eventually joined Robina Town Medical Centre and EZT Medical Centre on the Gold Coast. Today, he's one of five equal Owners across the two Practices.He breaks down how he assessed the opportunity, prepared himself for ownership, and what junior GPs should look for before buying into a Practice.What You'll Get From This EpisodeThe questions Luke asked before choosing which Practice to joinWhy long-term staff retention told him more about culture than a polished pitch ever couldHow he prepared for ownership before anyone had formally offered him a shareWhat Practice Owners should look for before inviting the next GP into the ownership groupResources MentionedHow to Grow a Multi Million Dollar Property Portfolio by Michael YardneyRich Dad Poor Dad by Robert KiyosakiThe Barefoot Investor by Scott PapeThe Armchair Guide to Property Investing podcast with Ben Kingsley and Bryce HoldawayAustralian Institute of Company Directors course.....Connect with Todd: LinkedInLearn more about Luke Ward: Profile.....P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out:1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here | — | ||||||
| 8/5/26 | Ep 117: From Opera Singer to Practice Owner | Helen Barnett's path to Practice ownership was anything but conventional.After 17 years as a professional opera singer with Opera Australia, she returned to university in her late 30s, studied science, won the University Medal, and earned a place in medical school.But by then, she knew medicine wasn't the path she wanted.Preventative care was.Nutrition was.And that decision eventually led her to co-own Dubbo Health Hub, a multidisciplinary Practice in rural NSW, alongside GP Dr Heather Malham.Helen brings a rare perspective to this episode. She has been the contractor, the clinician, and the Owner, often at the same time. That means her view on allied health isn't theoretical. It comes from years of seeing where these partnerships work, where they fall apart, and what Practice Owners often miss.What you'll get from this episode:Why allied health works best when it's built into the patient journey, not bolted onto the sideWhat allied health practitioners are really looking for when they choose a Practice, starting with being treated as an equalWhy an allied health room can cost around a quarter of what it costs to run a GP room, and what that means for pricing it fairlyWhy values fit matters more than simply filling a gap in your service mixHow to find the right practitioner by starting with your patients and the referral patterns already inside your PracticeWhy "here's your room" isn't onboarding, and what weak onboarding quietly costs everyone.....Connect with Todd: LinkedInConnect with Helen Barnett: LinkedIn.....P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out:1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here | — | ||||||
| 7/29/26 | Ep 116: He Trained 60 GPs to Build Six Practices | Dr Tim Koh opened his first clinic just three years after qualifying as a VR GP.Not to build an empire.To teach.Nearly 20 years later, he's built six Practices, trained more than 60 registrars, and retained some team members for 25 years.In this episode, Tim shares how registrar training became a serious growth strategy for his group, and why many GP owners may be overlooking one of the best ways to build culture, strengthen recruitment, and grow a Practice for the long term.What You'll Get From This EpisodeWhy many GP owners avoid taking on registrars, and why Tim thinks they've got the maths backwardsHow he recruits for cultural fit, including what he tells every registrar candidate about how long he expects them to stayHow to position registrars with patients so training becomes a strength of the Practice, not something the community has to tolerateWhy the most valuable thing supervisors teach isn't clinical knowledge, but critical thinkingHow registrars can lift standards, challenge pessimism, and become part of a stronger long-term GP teamTim's advice for anyone considering Practice Ownership or supervision:"Be brave. Nothing makes you succeed like needing to succeed.".....Connect with Todd: LinkedInConnect with Dr. Tim Koh: The Good GP Podcast.....P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out:1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here | — | ||||||
| 7/22/26 | Ep 115: From Nearly Closing to Out of Rooms | Reservoir Medical Group has been open since 1960. Four generations of patients. A fifth now starting.For 10 years the Medicare freeze made it hard to keep the doors open. Then COVID hit on top of it. When Sachin asked Lindsay Hyde what she was trying to solve when she first joined Project X, her answer was three words: "We were trying not to go under."She didn't. Six years after taking a leap of faith and moving from 9 consult rooms to 13, they're at capacity. A nurse recently couldn't find a free room to run a health assessment. Now Lindsay is in conversations with the shopping centre about knocking on the neighbours' door.What You'll Get From This EpisodeHow a four-person management team ended the era of good ideas dying quietly in the hallwayFive previous registrars returned as fellows -- the retention number that tells the whole story"If you don't do your business CPD your Practice might die" -- the reframe that cuts through every vocation argumentThe Roger Federer principle Lindsay borrowed from Todd and never put downHow the leap from 9 to 13 rooms worked, and why 12 months later they were nearly out of room again.....Connect with Todd: LinkedInConnect with Sachin: LinkedIn.....P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out:1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here | — | ||||||
| 7/15/26 | multi-owner practicesfinancial strategies+4 | — | Scale My Clinic | — | practice managementfinancial move+5 | — | 32m 13s | ||
| 7/8/26 | practice valuationassociateship model+4 | — | Practice Owners Conference | — | practice worthbilling structure+5 | — | 34m 07s | ||
| 7/1/26 | decision makingpractice management+3 | — | VanguardPractice Owners Conference | Sydney | waiting gamepractice owners+3 | — | 38m 41s | ||
| 6/24/26 | leadership identitypractice management+3 | Alana Flohr | — | — | chaos coordinatorpractice management+3 | — | 33m 39s | ||
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 6/17/26 | spare room managementtenant agreements+4 | — | — | — | spare roomtenant+5 | — | 42m 01s | ||
| 6/10/26 | practice managementbusiness continuity+3 | — | Gallup | — | practice managerbusiness management+3 | — | 35m 56s | ||
| 6/3/26 | GP identitypractice ownership+4 | — | SGPO Facebook GroupFeel the Fear and Do It Anyway | — | GP Practice Ownersidentity problem+5 | — | 34m 09s | ||
| 5/27/26 | competitor analysisbusiness strategy+3 | — | — | — | competitor fearpractice owners+3 | — | 33m 14s | ||
| 5/20/26 | practice managementperformance issues+3 | — | SGPO Facebook GroupLinkedIn | — | practice managerperformance+5 | — | 33m 32s | ||
| 5/13/26 | Federal BudgetGP Practice Owners+4 | — | GP Practice OwnersSGPO Facebook Group+1 | — | Federal BudgetGP Practice+5 | — | 35m 32s | ||
| 5/6/26 | practice ownershipfirst 90 days+4 | — | — | — | practice acquisitionnew owners+4 | — | 44m 38s | ||
| 5/6/26 | Ep 104: The New Owners Playbook. What To Do In Your First 90 Days. | Settling on a Practice is one of the biggest moments in ownership. The temptation is to walk in and start making changes. New systems. New structure. Your stamp on everything.The owners who build the most value from acquisitions do the opposite. They slow down, listen, and diagnose before they prescribe. And they know that the order in which you do things in the first months shapes everything that comes after.Todd and Sachin walk through their complete first-steps playbook for new owners: what to prioritise, what to never skip, and how to set yourself up for a return that goes well beyond the purchase price.What you'll get from this episode:The three-lens diagnostic for any Practice you’ve just acquired: GP capacity, patient demand, or operational chaosWhy talking to everyone under the roof before you change anything is non-negotiableThe financial system tasks that need to reach 90–95% within your first four weeks, and why they can’t waitHow to run a tools audit and the one simple trick for finding out what’s actually being usedThe meeting cadence that keeps a newly acquired Practice from falling into chaosWhat a realistic bedding-in timeline looks like, and why slow is fast when it comes to people.....P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out:1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here | — | ||||||
| 4/29/26 | asking for helpbusiness growth+3 | — | — | — | practice ownershelp+3 | — | 44m 04s | ||
| 4/29/26 | Ep 103: Why Owners and Practice Managers Won't Ask for Help | Most Practice Owners got to where they are by figuring things out themselves. That’s not a weakness – that’s how you build a business. But there’s a version of that same trait that quietly turns into a ceiling.When you consistently step in because it’s faster, because you don’t trust the outcome, or because asking for help simply didn’t cross your mind, you’re not just doing extra work. You’re signalling to your team that they don’t need to grow. And you’re building a business that only runs when you’re in the middle of it.Todd and Sachin break down the five reasons why capable owners and Practice Managers struggle to ask for help – and what it’s actually costing them.What you'll get from this episode:The five reasons smart people default to DIY, and which one most owners never see comingWhy your identity as someone who “gets things done” can become your biggest bottleneckThe difference between loyal disagreement and disloyal agreement, and why it matters in your PracticeHow poor delegation keeps work bouncing back to you no matter how hard you try to hand it offThe one question that shifts you from “how do I fix this” to finding the right person to helpTodd’s two-rule test for choosing coaches, consultants, or advisors worth trusting…..Connect with Todd: LinkedInConnect with Sachin: LinkedIn.....P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out:1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here | — | ||||||
| 4/22/26 | clinic managementbusiness growth+3 | — | — | — | clinic ownershipfinancial performance+3 | — | 30m 48s | ||
| 4/22/26 | Ep 102: When More Clinics Makes You Less Money | Most Practice Owners dream of owning more clinics. More locations, more GPs, more revenue. Proof you've made it.The data tells a different story. If you own five clinics, roughly one is producing 80% of your results while the others drain your cash, your time, and your attention. That's not growth. That's a rescue operation you're funding.What you'll get from this episode:Why the first clinic almost always funds the others, and why that's a trapThe vanity metrics that signal a Practice is run on ego, not economicsTodd's banking wake-up call: what happens when the bank asks you to leave by tomorrowThe four questions Keith Cunningham uses before any major decision (most owners only ask one)Why moving your best people to fix failing clinics is one of the most expensive mistakes in expansionThe real numbers to track: cash profit, GP retention, patient retention, and unit economicsWhy opening a new site is sometimes just avoiding the hard work in the one you already have…..Connect with Todd: LinkedInConnect with Sachin: LinkedIn.....P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out:1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here | — | ||||||
| 4/15/26 | practice managementimplementation strategies+3 | Stevie Landgraf | — | — | practice ownersrecruitment process+5 | — | 22m 38s | ||
| 4/15/26 | Ep 101: The 3 Lies Holding Your Practice Back | Most Practice Owners know what needs to change. The recruitment process is broken. The fee structure hasn't moved in three years. The front desk culture is costing them patients every week. They know. And nothing happens.It's rarely about knowledge. It's about the gap between intention and action, and the specific things that widen it.Emotional bandwidth.Fear of upsetting the team.The pressure to get it perfect before moving.And delegation that goes nowhere because nobody closed the loop.Scale My Clinic's implementation coach Stevie Landgraf has seen both sides: Practices stuck in the same loop for years, and practices that turn a plan into action in a week. This is about what makes the difference.…..What you'll get from this episode:- Why "I'm too busy to implement" is a sign you need to act now, not later- The cost of not acting: how unresolved problems compound in time, money, and energy- Why paralysis by analysis hits hardest in high-performing practices, and what breaks it- The difference between messy delegation and clean delegation, and why one kills follow-through every time- How to get your reception team on board with fee changes (without a fight)- The money buckets exercise that shifts front desk mindset in a single conversation- One thing that separates practices that fly from those that stall: share the why, early and often.....Connect with Stevie: LinkedInConnect with Sachin: LinkedIn.....P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out:1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here | — | ||||||
| 4/8/26 | multi-owner practicesaccountability+3 | — | — | — | multi-owner practicesaccountability+5 | — | 42m 37s | ||
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