Service Management Leadership - The Most Important Part

About this episode

Jeffrey discusses the most important part of service management.

In this episode, Jeffrey discusses the most important part. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

People in this episode

Host: Jeffrey

Topics covered

• Service Management
• Service Delivery
• IT consulting
• Business Continuity
• CIO Advisory

Keywords

• Service Management
• IT consulting
• Asset Management
• CIO Advisory
• Business Continuity

Mentioned in this episode

Organizations: Service Management Leadership, Service Management, Asset Management, CIO Advisory, Business Continuity, YouTube

Books & works: seven acclaimed books

Places: United States

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• Service Management Leadership - What is transformation? · May 28, 2026 · 4 min
• Service Management Leadership - A Day To Remember · May 25, 2026 · 3 min