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- Per-Episode Audience
Est. listeners per new episode within ~30 days
25,001 - 50,000 - Monthly Reach
Unique listeners across all episodes (30 days)
75,001 - 150,000 - Active Followers
Loyal subscribers who consistently listen
15,001 - 40,000
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From 10 epsHost
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Recent episodes
Service Management Leadership - Solving Yesterday's Problems
May 4, 2026
4m 05s
Service Management Leadership - The Most Important Part
Apr 30, 2026
2m 38s
Service Management Leadership - Alice and the Cheshire Cat
Apr 27, 2026
3m 46s
Service Management Leadership - The Producer Switch
Apr 23, 2026
2m 43s
Service Management Leadership - AI Regulatory Governance
Apr 20, 2026
3m 17s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 5/4/26 | Service Management Leadership - Solving Yesterday's Problems✨ | Service ManagementProblem Solving+3 | — | Service Management LeadershipService Management+3 | United States | Service ManagementIT Consulting+5 | — | 4m 05s | |
| 4/30/26 | Service Management Leadership - The Most Important Part✨ | Service ManagementService Delivery+3 | — | Service Management LeadershipService Management+5 | United States | Service ManagementIT consulting+3 | — | 2m 38s | |
| 4/27/26 | Service Management Leadership - Alice and the Cheshire Cat✨ | Service ManagementService Delivery+3 | — | Service Management LeadershipService Management+4 | LinkedInwww.servicemanagement.us | Service ManagementIT consulting+3 | — | 3m 46s | |
| 4/23/26 | Service Management Leadership - The Producer Switch✨ | Service ManagementProducer Switch+3 | — | Service Management LeadershipService Management+5 | United States | Producer SwitchService Management+3 | — | 2m 43s | |
| 4/20/26 | Service Management Leadership - AI Regulatory Governance✨ | AI regulatory governanceService Management+3 | — | Service Management LeadershipYouTube+1 | United States | AI governanceService Management+3 | — | 3m 17s | |
| 4/16/26 | Service Management Leadership - Theater of IT✨ | ITService Management+3 | — | Service Management LeadershipService Management+5 | United States | Service ManagementIT consulting+5 | — | 7m 20s | |
| 4/13/26 | Service Management Leadership - Mental Models✨ | mental modelsservice management+3 | — | Service Management LeadershipService Management+4 | www.servicemanagement.usLinkedIn | mental modelsservice management+4 | — | 4m 30s | |
| 4/9/26 | Service Management Leadership - Technical Debt✨ | technical debtservice management+3 | — | Service Management LeadershipYouTube+1 | — | technical debtservice management+3 | — | 9m 53s | |
| 4/6/26 | Service Management Leadership - Everything We Do Must Satisfy 1 of 2 Things✨ | Service ManagementService Delivery+3 | — | Service Management LeadershipService Management+4 | United States | Service ManagementIT Consulting+3 | — | 4m 09s | |
| 4/2/26 | Service Management Leadership - Doing Change Mgmt Better✨ | Change ManagementService Management+3 | — | Service Management LeadershipService Management+5 | United States | Change ManagementService Management+5 | — | 5m 43s | |
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| 3/30/26 | Service Management Leadership - Managed Services | In this episode, Jeffrey discusses managed services.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 3/26/26 | Service Management Leadership - Value of the CMDB | In this episode, Jeffrey discusses the value of the CMDB.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 3/23/26 | Service Management Leadership - We Need More Knowledge | In this episode, Jeffrey discusses the need for more knowledge in our technology organizations.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 3/19/26 | Service Management Leadership - Three Things To Know About Modernization Projects | In this episode, Jeffrey discusses three things leaders must know about modernization projects.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 3/16/26 | Service Management Leadership - Stakeholder Management | In this episode, Jeffrey discusses stakeholder management.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 3/12/26 | Service Management Leadership - Should We Rethink Our Support Models? | In this episode, Jeffrey discusses the possibility of rethinking our current support model that was developed decades ago.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 3/9/26 | Service Management Leadership - Security is Risk Acceptance | In this episode, Jeffrey discusses cybersecurity/information security.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 3/5/26 | Service Management Leadership - Leaders Must Take Ownership in Decision-Making | In this episode, Jeffrey discusses leadership decision-making.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 3/2/26 | Service Management Leadership - How to Implement a Tool Correctly the First Time | In this episode, Jeffrey discusses tool implementation.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 2/26/26 | Service Management Leadership - Four Ingredients for An Awesome CMDB | In this episode, Jeffrey discusses four ingredients for an awesome CMDB.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 2/23/26 | Service Management Leadership - The Difference Between An Asset and A Configuration item | In this episode, Jeffrey discusses the difference between an asset and a configuration item (CI).Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 2/19/26 | Service Management Leadership - AI Governance | In this episode, Jeffrey discusses AI GovernanceEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 2/16/26 | Service Management Leadership - Two CSFs Required For Every New Project | In this episode, Jeffrey discusses how leaders can evaluate projectsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 2/12/26 | Service Management Leadership - Helping Your Service Management Program Become Relevant Again | In this episode, Jeffrey discusses how to help your service management organization become relevant againEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
| 2/9/26 | Service Management Leadership - Do Not Treat AI Initiatives Like Other Tech Projects | In this episode, Jeffrey encourages leaders not to treat AI projects like other technology projectsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. | — | ||||||
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