Why Technicians Diagnose Equipment But Miss the Client
About this episode
This episode discusses the lack of communication training in trade schools and its impact on employee retention.
"The streets are littered with people who know the technical part completely, but they never knew how to communicate the people part — and they wound up being a future ex-employee." In this episode of the Service MVP Podcast, Joe and Chris explain why trade schools spend years on the technical side and zero hours on the human side — and why that imbalance is quietly costing companies their best people. What You'll Learn: ✅ Why trade school never teaches "people skills" ✅ The two fears every...
People in this episode
Host: Joe Crisara
Guest: Chris
Topics covered
- communication skills
- trade schools
- employee retention
- technical skills
- people skills
Keywords
- technicians
- diagnose equipment
- client communication
- trade schools
- human skills
Mentioned in this episode
Organizations: Service MVP
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