TAKEAWAY - Think Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Missing with Jenna Jordan and Amalia Child
From ServiceNow Podcasts by ServiceNow Community Podcasts
April 15, 2026 · 6 min · Season 11 · Episode 19
About this episode
The episode discusses the importance of understanding user needs in data teams through the framework of the reference interview.
Data teams obsess over pipelines and platforms but often skip the most fundamental step: truly understanding what people are actually asking for. We chat with data librarians Jenna Jordan and Amalia Child who share a framework for exactly that; it's called the reference interview, and it might be the most practical toolkit data teams have never used. See omnystudio.com/listener for privacy information.
People in this episode
Guests: Jenna Jordan, Amalia Child
Topics covered
- data teams
- reference interview
- data librarians
- understanding user needs
- data frameworks
Keywords
- data teams
- reference interview
- data librarians
- user needs
- data frameworks
Mentioned in this episode
Organizations: ServiceNow Community Podcasts
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