TAKEAWAY - Think Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Missing with Jenna Jordan and Amalia Child
About this episode
The episode discusses the importance of understanding user needs in data teams through the framework of the reference interview.
Data teams obsess over pipelines and platforms but often skip the most fundamental step: truly understanding what people are actually asking for. We chat with data librarians Jenna Jordan and Amalia Child who share a framework for exactly that; it's called the reference interview, and it might be the most practical toolkit data teams have never used. See omnystudio.com/listener for privacy information.
More episodes of ServiceNow Podcasts
- It's Friday: Juan and Tim rant about AI, Agents, and the Uncomfortable Truth About Data's New Center of Gravity
- Think Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Missing with Jenna Jordan and Amalia Child
- AI Control Tower - Governing AI at Scale with ServiceNow
- The Void Between Data and Decisions with Pete Williams
- TAKEAWAY - The Void Between Data and Decisions with Pete Williams
- Juan & Tim rant w/ Jesus Barrasa about Ontologies, Knowledge Graphs, Context Graphs and AI
Explore listener stats, chart rankings, contacts and more on the ServiceNow Podcasts podcast page.