
The Void Between Data and Decisions with Pete Williams
From ServiceNow Podcasts by ServiceNow Community Podcasts
April 9, 2026 · 57 min · Season 11 · Episode 18
About this episode
Pete Williams discusses the gap between data and decision-making in organizations and the challenges of data leadership.
There's a gap at the heart of most organisations and data hasn't filled it. Pete Williams, an experienced data leader, has spent years watching companies build sophisticated data capabilities, only to see insight stall before it reaches action. In this episode, we diagnose why: organisations still make decisions along traditional vertical lines, while data sits in a horizontal layer that was never given real authority. AI doesn't solve this misalignment, it exposes it! Pete makes a compelling case for why fixing this structural void is the defining challenge for data leadership today. See omnystudio.com/listener for privacy information.
People in this episode
Guest: Pete Williams
Topics covered
- data leadership
- decision making
- organizational structure
- AI
- data capabilities
Keywords
- data
- decisions
- AI
- organizational structure
- data capabilities
Mentioned in this episode
Organizations: ServiceNow
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