The Void Between Data and Decisions with Pete Williams

The Void Between Data and Decisions with Pete Williams

From ServiceNow Podcasts by ServiceNow Community Podcasts

April 9, 2026 · 57 min · Season 11 · Episode 18

About this episode

Pete Williams discusses the gap between data and decision-making in organizations and the challenges of data leadership.

There's a gap at the heart of most organisations and data hasn't filled it. Pete Williams, an experienced data leader, has spent years watching companies build sophisticated data capabilities, only to see insight stall before it reaches action. In this episode, we diagnose why: organisations still make decisions along traditional vertical lines, while data sits in a horizontal layer that was never given real authority. AI doesn't solve this misalignment, it exposes it! Pete makes a compelling case for why fixing this structural void is the defining challenge for data leadership today. See omnystudio.com/listener for privacy information.

People in this episode

Guest: Pete Williams

Topics covered

  • data leadership
  • decision making
  • organizational structure
  • AI
  • data capabilities

Keywords

  • data
  • decisions
  • AI
  • organizational structure
  • data capabilities

Mentioned in this episode

Organizations: ServiceNow

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