Generic IT vs Industry-Specific Dental Support with Josh Wallace of IT Harbor
About this episode
Caitlin Embree interviews Josh Wallace about the importance of specialized IT support in dental practices.
In this episode of the Shared Practices Podcast, host Caitlin Embree interviews Josh Wallace, president of IT Harbor, to discuss why specialized IT support is a critical component of any successful dental organization. Josh shares how IT Harbor naturally transitioned into the dental sector after assisting with new practice builds, choosing to remain vendor-agnostic to provide the best, most future-driven recommendations for their clients. Because modern dental practices rely heavily on nuanced technology—such as 3D modeling, CBCTs, and specialized scanners—relying on a generic IT company can lead to mismanaged data cabling, outdated systems, and massive operational overwhelm. Josh breaks down how a remote-first IT approach can resolve 98% of backend problems before the clinic even notices, while still offering robust, nationwide on-site support. Here is your guide to protecting your practice and leveraging the future of dental technology: Defend Against Phishing: Humans are the biggest vulnerability in any network. Protect your dental practice by utilizing high-end firewalls and conducting ongoing training to prevent staff—and doctors—from clicking on masked emails or fake login…
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