On the Job With // Rachael Lewis, Operations Manager
About this episode
Rachael Lewis discusses her journey and role as Operations Manager in leading Customer Service Reps.
Welcome back to On the Job With... We are joined this week by Operations Manager, Rachael Lewis to talk about her role leading Customer Service Reps in our Provider Experience Center. Rachael brings a wealth of experience to her role as she has risen up from being a CSR and team lead before her current position. This conversation spotlights Rachael's adaptability, innovation, human focus, and drive to make her team and our organization a place that improves the lives of those we work with!
People in this episode
Guest: Rachael Lewis
Topics covered
- Operations Management
- Customer Service
- Team Leadership
- Career Growth
- Employee Experience
Keywords
- Operations Manager
- Customer Service
- Provider Experience Center
- Career Advancement
- Team Dynamics
Mentioned in this episode
Organizations: Signature Performance, Inc.
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- On the Job With // Blove Smith, ClaimsXM Business Analyst
- On the Job With // Lauren Johnson, VA Claims Processing QA Manager
- On the Job With // Ray Myers, Sr. Manager of Facilities
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