On the Job With // Rachael Lewis, Operations Manager
From Signature Performance Podcasts by Signature Performance, Inc.
July 29, 2024 · 25 min
About this episode
Rachael Lewis discusses her journey and role as Operations Manager in leading Customer Service Reps.
Welcome back to On the Job With... We are joined this week by Operations Manager, Rachael Lewis to talk about her role leading Customer Service Reps in our Provider Experience Center. Rachael brings a wealth of experience to her role as she has risen up from being a CSR and team lead before her current position. This conversation spotlights Rachael's adaptability, innovation, human focus, and drive to make her team and our organization a place that improves the lives of those we work with!
People in this episode
Guest: Rachael Lewis
Topics covered
- Operations Management
- Customer Service
- Team Leadership
- Career Growth
- Employee Experience
Keywords
- Operations Manager
- Customer Service
- Provider Experience Center
- Career Advancement
- Team Dynamics
Mentioned in this episode
Organizations: Signature Performance, Inc.
More episodes of Signature Performance Podcasts
- On the Job With // JoAnn Bobbitt, Revenue Cycle Specialist · May 4, 2026 · 24 min
- On the Job With // Brittany Kruger, Director of Finance · March 2, 2026 · 28 min
- On the Job With // Tom Gray, Data Analyst · December 22, 2025 · 35 min
- On the Job With // Alutia Simmons, Claims Processor Operations Manager · October 20, 2025 · 34 min
- On the Job With // Blove Smith, ClaimsXM Business Analyst · August 25, 2025 · 30 min
- On the Job With // Lauren Johnson, VA Claims Processing QA Manager · March 10, 2025 · 22 min
Explore listener stats, chart rankings, contacts and more on the Signature Performance Podcasts podcast page.