Knowledge Management Insights with Jordan Richards

From Software People Stories by PM Power Consulting

February 14, 2026 · 55 min

About this episode

Jordan Richards discusses knowledge management and technology adoption in organizations.

In this episode of Software People Stories, Jordan Richards, a Digital Transformation and Knowledge Management technologist, and Founder of Tacitous ( www.tacitous.com ) a Knowledge Management blueprint and platform designed to help organisations capture, retain, and share critical knowledge at scale shares his extensive experience with technology and knowledge management. From his early days with the ZX 80 computer to his consulting work with oil companies, Jordan emphasizes the importance of solving real-world problems through technology. He advocates for a 'people first, process second, technology third' approach, and shares insights on how to ensure successful adoption of IT solutions by understanding user stories and daily workflows. Jordan discusses the critical importance of managing both knowledge and collaboration within organizations, especially with regard to retirees, and touches on the implications of AI and digital twins in modern business environments. He also shares personal practices that help him stay grounded and continuously updated with the latest trends in technology. 00:00 Introduction and Welcome 00:45 Guest's Origin Story in Technology 01:43 Solving…

People in this episode

Host: PM Power Consulting

Guest: Jordan Richards

Topics covered

Knowledge Management
Digital Transformation
Technology Adoption
User-Centric IT Solutions
Collaboration
AI in Business

Keywords

Knowledge Management
Digital Transformation
IT Solutions
User Stories
Collaboration
AI
Technology Trends

Mentioned in this episode

Organizations: Tacitous

Products: ZX 80