About this episode

This episode explores the misconceptions around control in crisis communications and challenges traditional approaches to decision making in such situations.

There is a prayer that crisis communicators have been quoting for decades. “Grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.” It sounds right. It feels grounding. But maybe it’s been pointing us in the wrong direction the whole time. The problem is the concept of CONTROL. Because control, in a crisis, is a myth. And every strategy built on the assumption that you can control the outcome...

Topics covered

• crisis communications
• control
• human behavior
• decision making
• communication strategies

Keywords

• crisis
• communication
• control
• decision making
• human behavior

Mentioned in this episode

Organizations: Curzon Public Relations

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