Your Business Is Asleep. Your Competitor's Isn't.

Your Business Is Asleep. Your Competitor's Isn't.

June 28, 2026 · 52 min · Season 1 · Episode 31

About this episode

The episode discusses the critical impact of missed calls on small businesses and the necessity of AI as a survival tool.

Every minute your phone goes unanswered, your competitor is getting richer. Joe Downs and Peter Swain tear apart one of the most expensive blind spots in small business the missed call, the after-hours text, the contact form that sat unanswered until morning and make a compelling case that AI is no longer a "nice to have" at the front desk, it's a survival tool. Joe breaks down exactly what a missed call costs in his self-storage business ($800–$1,200 per customer, per year), whil...

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