984: Building AI Agents Where 99.9% Accuracy Isn't Good Enough, with Raju Malhotra
About this episode
Raju Malhotra discusses the impact of AI agents and the misconceptions surrounding the SaaSpocalypse.
Raju Malhotra, Chief Product and Technology Officer at Certinia, talks to Jon Krohn about the so-called SaaSpocalypse and how agentic AI is proving the doomsayers wrong. Listen to the episode to hear more about Certinia’s work with Salesforce and building with Agentforce 360, the three elements required for enterprise-grade agents, how AI agents have benefitted Certinia’s customers, and how to keep your work portfolio fresh and interesting to recruiters. Additional materials: www.superdatascience.com/984 Interested in sponsoring a SuperDataScience Podcast episode? Email natalie@superdatascience.com for sponsorship information. In this episode you will learn: (01:24) What Certinia does for professional services companies (08:45) Why the "SaaSpocalypse" is wrong (13:19) Agentforce 360 and how Certinia builds on it (15:06) The three elements required for enterprise-grade agents (18:02) How AI agents have impacted Certinia's customers
More episodes of Super Data Science: ML & AI Podcast with Jon Krohn
- 986: Building Hardware is Hard but AI Agents Help, with Kishore Subramanian
- 985: The Four Types of Memory Every AI Agent Needs, with Richmond Alake
- 983: AI in the Classroom: How a Top Elementary School Is Doing It Right, with Principal Traci Walker Griffith
- 982: In Case You Missed It in March 2026
- 981: How Data Engineers Are “10x’ing” Themselves With Agents, feat. Matt Glickman
- 980: AI Making Theoretical Physics Breakthroughs
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