Driving Innovation in Returns Management: David Sobie with Happy Returns
About this episode
David Sobie discusses the returns crisis and how retailers can improve customer loyalty through better returns management.
In this episode of Supply Chain Now, Scott W. Luton is joined by David Sobie, Co-Founder and CEO of Happy Returns, for a deep dive into the returns crisis and reverse logistics. David brings over a decade of real-world experience helping major retail brands turn post-purchase friction into customer loyalty. He shares critical data from their latest report with the NRF, exposing a staggering rise in retail fraud, the undeniable psychology of the in-person return, and why over 70% of merchants are moving away from free returns to save "dead stock" from rotting off store shelves.
More episodes of Supply Chain Now
- The Buzz: AI Adoption, Brand Differentiation, & Embracing Discomfort
- A Few of the Supply Chain Gals: Winning Case Competitions & Transforming Industry
- The Buzz: How Decision Intelligence Can Transform Supply Chain Performance
- Key Takeaways from Gartner Supply Chain Symposium 2026
- How to Reduce Freight Spend Without a Full RFP
- Investing In the NOW Generation of Supply Chain Leaders
Explore listener stats, chart rankings, contacts and more on the Supply Chain Now podcast page.