Ep093 – Heather Matthews, MD, Littles | Driving Trust – Scaling a family brand | SATT
About this episode
Steve Henry interviews Heather Matthews about scaling a family brand built on trust and service excellence.
In this episode of Swim Against The Tide, Steve Henry talks to Heather Matthews, Managing Director of Little’s Chauffeur Drive – a 60-year-old Scottish family business built on trust, service and an obsessive attention to detail. From its humble beginnings as a three-car taxi business in Glasgow to becoming a global chauffeur network, Little’s has stayed distinctive in a crowded market by doing the simple things exceptionally well. And then there are the cars: that unmistakable deep maroon fleet, a visual signature that makes Little’s instantly recognisable and says everything about a brand that has never wanted to blend in. The SATT Team :) #podcast #business #swimagainstthetide #growth #entrepreneurship
Topics covered
- trust
- family business
- entrepreneurship
- scaling brands
- service excellence
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