
John Highley discusses the challenges and considerations in hail repair business models post-storm.
In today's episode of the Tactical Dent Tech Podcast , I'm unpacking one of the biggest realizations I've had after this recent hail season: Is high volume really the best business model anymore? After running full throttle for the last month and a half, dealing with packed shops, overwhelmed logistics, insurance bottlenecks, storage issues, delayed approvals, supplements, and technician management — I'm stepping back and evaluating what actually makes sense moving forward. In this episode, I break down: The reality of running a hail shop during a major storm Why State Farm, USAA, and Allstate are disrupting the process Long approval times and supplement delays The hidden cost of storage and tied-up shop space Why body shops become bottlenecks during hail season High volume vs high profit shop models Whether it makes more sense to chase every car… or maximize every claim Why technician pay and retention matter more than ever How insurance company relationships are changing the game Thinking long-term: shop growth, acquisitions, and retirement strategy The truth is, hail repair logistics are changing fast. Insurance companies are tightening the process, approvals are slower, and…
Explore listener stats, chart rankings, contacts and more on the Tactical Dent Tech podcast page.