Train or Hire? The Truth About Building Dent Techs
About this episode
In this episode, John Highley discusses the decision-making process for PDR shop owners regarding training versus hiring technicians.
In today's episode of the Tactical Dent Tech Podcast , I'm diving into one of the biggest decisions any PDR shop owner or hail tech will face: Do you train your own technicians… or hire experienced ones? There are pros and cons to both, and after years of training dent techs, running hail operations, and building teams, I want to break down the realities that nobody talks about. We get into: The pros and cons of training your own PDR technicians Why experienced techs cost more — and why they're often worth it The hidden cost of speed, production, and cleanup work Why new techs need years to develop efficiency How to spot people worth investing in Why hiring people with other valuable skill sets matters Training during hail season vs downtime The reality of loyalty in business Why every business owner needs to hope for the best but prepare for the worst I also talk about recent experiences training technicians during hail season, how we structure growth inside the shop, and why investing in the right people can completely change the trajectory of your business. The truth is — building a strong hail team isn't just about finding talent. It's about developing systems, creating…
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- The Soil of Your Mind | PDR, Growth & The Truth About Success
- Hail Shop Logistics: The Hidden Battle Nobody Talks About
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