Aetna’s Nathan Frank on Scaling AI to Give Healthcare Workers Time Back
About this episode
Nathan Frank discusses how Aetna is scaling AI to enhance healthcare worker efficiency and improve patient care.
What happens when AI gives healthcare workers more time to do the work only humans can do? Nathan Frank, Chief Digital and Technology Officer of Aetna, joins Peter High to discuss how Aetna is scaling AI across healthcare while keeping people at the center. Frank shares how AI-enabled workflows are giving care-management nurses 90 minutes back per day, reducing the administrative burden of navigating clinical notes and multiple systems. He also explains how Aetna is building on years of investment in enterprise data and clinical data infrastructure, applying responsible AI governance, and bringing employees directly into the product-development process. The conversation explores what it takes to move AI from experimentation to meaningful improvements for members, providers, and colleagues, and why Frank believes AI and humans together can create a better healthcare experience. This episode is presented by ElevenLabs — Bringing technology to life. Learn more at elevenlabs.io This episode is also presented by Retool — Build internal software better, with AI. Learn more at retool.com
People in this episode
Host: Peter High
Guest: Nathan Frank
Topics covered
- AI in healthcare
- digital transformation
- workforce efficiency
- healthcare technology
- responsible AI governance
Sponsors
ElevenLabs, Retool
Mentioned in this episode
Organizations: Aetna
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