The Hidden Gap at Work | Adriana Cisneros Basulto on Fixing Employee Experience
About this episode
Adriana Cisneros Basulto discusses the challenges of employee experience and how to create a more cohesive work environment.
Most companies are investing in employee experience. But for a lot of employees, it still feels confusing, disconnected, and harder than it should be. In this episode, Adriana Cisneros Basulto, Co-founder and CEO of Maxwell , breaks down why that gap exists and what it actually takes to fix it. Adriana has seen this from both sides. As an employee, she experienced what it feels like when things work. In HR leadership, she saw how difficult it is to create that kind of experience when systems, tools, and programs are all operating separately. That’s what led her to build Maxwell, a global award-winning platform designed as an “Experience Layer” that connects everything into one simple, intuitive place. In this conversation, we get into: • Why employee experience feels fragmented in so many organizations • How that fragmentation impacts both employees and HR teams every day • What it looks like to move from managing systems to creating something that actually works • How behavioral science and AI can be used in practical ways to improve engagement What stands out is how real and actionable this is. This is not about adding more tools. It is about making what already exists actually…
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