546. The Pre-Arrival Inspection Checklist That Protects Your 5-Star Reviews
From Thanks For Visiting by Airbnb Superhosts Annette Grant & Sarah Karakaian
April 9, 2026 · 22 min · Episode 546
About this episode
This episode discusses a pre-arrival inspection checklist to enhance guest experience and maintain five-star reviews.
Most hosts think once the cleaner leaves, the property is ready for guests. But that assumption is exactly where five-star reviews start to slip. In this episode of Thanks for Visiting, we’re walking you through the exact pre-arrival inspection checklist we use across our properties to ensure consistency, elevate the guest experience, and protect our reviews. We break down the difference between “clean” and “guest ready,” why relying on one person to do both jobs creates gaps, and how introducing an inspector role can completely transform your operations. You’ll learn how to systematize your turnovers, catch the small details that matter most, and create a repeatable process that leads to better reviews, more referrals, and higher perceived value. If you’ve ever felt like something small keeps slipping through the cracks—this episode will show you exactly how to fix it. Mentioned in this episode: Join us for our live Priced & Profitable Bootcamp.
People in this episode
Hosts: Annette Grant, Sarah Karakaian
Topics covered
- pre-arrival inspection
- guest experience
- five-star reviews
- property management
- cleaning checklist
Keywords
- pre-arrival inspection
- guest ready
- cleaning
- property management
- five-star reviews
- systematize turnovers
Mentioned in this episode
Organizations: Priced & Profitable Bootcamp
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