282 - Hot Markets, Smarter Machines: Ken Leibow at LIMRA

About this episode

Ken Leibow discusses the advancements in AI and its impact on the insurance industry at the LIMRA Annual Conference.

Live from the LIMRA Annual Conference, hosts Paul Tyler and guest co-host, Tom Rios sit down with Ken Leibow of InsurTech Express—a relentless chronicler of what's actually working across carriers and vendors. Ken breaks down the shift from AI talk to agentic AI doing, with underwriting workbenches embedding decision engines, Rx/MIB data, and scoring to move closer to instant decisions at point of sale. He maps today's reality in service and claims—AI clearing level-one while humans handle complexity—and explains why annuities and RILAs remain red-hot despite cooling predictions. If you want practical signals (not hype) on underwriting, workflow automation, and real-time CX, this episode is your fast brief. Learn more at thatannuityshow.com

People in this episode

Host: Paul Tyler

Guests: Tom Rios, Ken Leibow

Topics covered

• AI in insurance
• underwriting automation
• annuity market trends
• workflow efficiency
• real-time customer experience

Keywords

• AI
• underwriting
• annuity
• RILAs
• workflow automation
• customer experience
• LIMRA
• InsurTech

Mentioned in this episode

Organizations: InsurTech Express, LIMRA

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