About this episode

This episode discusses the importance of curiosity over defensiveness in client interactions and introduces Clean Language questions as a tool for lawyers.

As a lawyer, it’s easy to fall into defensive mode when a client expresses frustration with your work or challenges your bill. But instead of getting defensive, what the client really needs is your curiosity. In this episode, I introduce a tool I’ve been using for over a year called Clean Language questions. This technique, originally from psychotherapy, helps clients open up and explore their own thoughts without leading them. When clients express dissatisfaction, instead of jumping into problem-solving mode, Clean Language questions allow you to get to the root of their concerns, strengthening the relationship and improving understanding. Get full show notes, transcript, and more information here: agileattorney.com/120 Take your law practice from overwhelmed to optimized with GreenLine Legal Follow along on LinkedIn: linkedin.com/in/johnegrant

People in this episode

Host: John E. Grant

Topics covered

• client communication
• defensiveness
• Clean Language questions
• law practice improvement
• client relationships

Sponsors

GreenLine Legal

Mentioned in this episode

Organizations: agileattorney.com, LinkedIn

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