About this episode

Amber Robertson discusses her career journey and the complexities of managing ServiceNow at Activision Blizzard.

Today's guest is Amber Robertson, Senior Manager, Application Services (ServiceNow) at Activision Blizzard . Founded in 2008, Activision Blizzard is a global leader in interactive entertainment, creating epic experiences across console, PC and mobile. Home to iconic franchises like Call of Duty® , World of Warcraft® , Overwatch® , Diablo® and Candy Crush™ , the company builds vibrant communities, pushes innovation in gaming and esports, and connects players worldwide through immersive, memorable experiences. Amber is a senior technology leader with 20 years’ experience building and operating enterprise service platforms in complex global environments. She currently leads the ServiceNow platform across Activision Blizzard, Blizzard Entertainment and King, focusing on scalable strategy, service delivery excellence, and user-centered design. She partners with cross-functional teams to modernize service experiences, establish governance, responsibly leverage AI and create intuitive, human-centered platforms. In the episode, Amber talks about: 0:00 Career journey from fine art to IT, building service desks and ServiceNow 5:20 Leading ServiceNow consolidation across Activision Blizzard…

People in this episode

Guest: Amber Robertson

Topics covered

• ServiceNow
• Enterprise service platforms
• Technology leadership
• User-centered design
• AI in service delivery
• Gaming industry

Mentioned in this episode

Organizations: Activision Blizzard, Blizzard Entertainment, King

Products: ServiceNow, Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™

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