The Alldus Podcast - AI in Action

Today's guest is Kedar Mate, Founder and CMO at Qualified Health. Founded in 2023, Qualified Health AI is a healthcare-native enterprise AI platform helping health systems deploy, govern and scale artificial intelligence safely across clinical, operational and financial workflows. The company provides the infrastructure, governance and expertise needed to turn AI pilots into enterprise-wide transformation, delivering measurable outcomes while maintaining compliance, trust and patient-centered care.Kedar is a recognized leader in healthcare quality, patient safety and health system transformation. He previously served as President and CEO of the Institute for Healthcare Improvement (IHI) and is currently a Professor of Medicine at Weill Cornell Medicine and a Senior Scholar at Stanford University. His career spans healthcare delivery, global public health and policy, including leadership roles with Partners In Health, Brigham and Women's Hospital and the World Health Organization.In the episode, Kedar discusses:0:00 His journey from driven by inequity to founding Qualified Health 4:57 An insight into the company’s expert, multidisciplinary team8:33 Building an AI platform to solve healthcare adoption barriers with data, apps and governance13:05 How AI deployment improved workflows, revenue and saves heart patients17:17 Data and governance is key to successful healthcare AI adoption19:58 Why AI healthcare needs cross-disciplinary talent through fast-paced, mission-driven work23:56 How Qualified Health’s culture is shaped by leaders’ actions, not words

Today's guest is Puneet Kukreja, Partner at EY, Resilient Nation Leader & Head of Cyber. EY Ireland is a leading professional services firm providing assurance, consulting, tax, strategy and transactions services to organisations. EY helps businesses navigate transformation, manage risk and drive long-term value through innovation, technology and industry expertise. Guided by its purpose of “building a better working world”, EY supports clients across sectors including financial services, healthcare, government and technology.Puneet works at the intersection of cyber security, AI trust, operational resilience and critical infrastructure, advising boards, governments and regulated sectors on building resilient systems for an AI-driven world. With global leadership experience across healthcare, financial services and the public sector, Puneet focuses on engineering resilience into critical systems from the outset. He is the creator of the EY Cyber Leaders Index and a recognised thought leader on cyber resilience, AI governance and digital trust.In the episode, Puneet talks about:0:00 Why compounding global challenges demand confident, future-focused action2:46 As AI drives unprecedented change, organizations should adapt confidently4:00 Resilience must be engineered into core infrastructure investment6:12 How resilience must evolve beyond plans to real-world testing9:34 Why boards need crisis training and define minimum viable operations13:37 The need to focus on disruption, data risk, hygiene and preparedness16:18 How Mythos exposes technical debt, demanding urgent zero-day readiness

Today's guest is Alan Paris, Global Head Financial Services Risk & Compliance Enterprise Architecture, Field CTO, Customer Success Executive at ServiceNow. Alan is a global leader in risk management, compliance and financial services transformation, with extensive experience driving business strategy, product innovation and multi-million-dollar growth. He has led 1,000+ person teams across operations, technology and consulting, delivering transformative change through digitization, AI and regulatory technology solutions.At ServiceNow, Alan has held several leadership roles, driving $400 million in portfolio growth and $100 million in annual contract value across global accounts. He develops enterprise platform strategies, AI-driven solutions and transformative implementations while mentoring teams and guiding organizations in regulatory compliance and risk management. An award-winning thought leader, Alan has published over 60 articles, spoken at major conferences and advised top financial institutions worldwide.In the episode, Alan talks about:0:00 From Financial services technologist to helping clients realize ServiceNow value2:12 Seeing ServiceNow evolve into a global AI-driven enterprise platform4:58 How ServiceNow automates risk, AI enhances efficiency and productivity7:31 Why clean, well-managed data enables successful AI implementation results11:18 How ServiceNow leverages AI to transform workflows and operations15:34 How top innovators align AI with business strategy, enabling transformation17: 55 Advice to always keep learning, embrace change and apply AI wisely20:47 Why ServiceNow is the leading 21st-century AI-enabled enterprise platform

Today's guest is Jimi Li, Chief Technology Officer at ALM. Founded in 1998, ALM is the world’s most trusted provider of information, data, intelligence and content supporting both the practice and business of law. What began more than 40 years ago as a single publication serving attorneys has since grown into a global company supporting more than seven million business leaders and practicing professionals. Along the way, ALM has helped transform the industries it serves, as well as the communities within them.Jimi is a results-driven technology executive leading enterprise-wide AI transformation. With a proven track record of translating business strategy into high-impact operational solutions, he brings deep expertise across product management, cloud infrastructure, enterprise systems, data and analytics, and AI implementation. Jimi oversees all technology functions at ALM and is spearheading the adoption of generative AI, large language models and agentic automation to transform operations and accelerate product innovation.In this episode, Jimi talks about:0:00 His journey from self-taught engineer to leading digital and AI transformation2:50 ALM as a legal media and data company driving digital and AI transformation3:58 AI succeeds when integrated into strategy and cross-functional teams6:12 How AI transformed their product teams, improving efficiency and delivery8:323AI projects fail due to mindset, context gaps and workflow friction14:38 How AI creates value in employee efficiency, ROI and strategic opportunities17:51 Success in AI needs data experts, tech-savvy product managers and business-minded developers

Today's guest is István Görgei, Managing Director of ServiceNow Business Unit Leadership at Capture Group. Founded in 2009, Capture helps organizations become agile digital enterprises by streamlining their application factories. Serving over 400 clients across the DACH and CEE regions, Capture offers AI-powered ServiceNow solutions, low-code application development, test outsourcing and resource augmentation, supported by nearshore services to deliver scalable, end-to-end enterprise impact.Istvan is a customer-focused professional with expertise in relationship building, project management, strategic planning and team development. He is the Managing Director of Capture's ServiceNow Business Unit where he leads strategy, operations and growth across the DACH and CEE regions, leveraging AI to deliver transformative customer value. Passionate about creating sustainable, long-term solutions, Istvan helps customers achieve their goals faster while nurturing innovation, balanced growth and lasting business impact.In the episode, István discusses:His background as expert in agile and hybrid work at ServiceNowCapture’s journey from project management to comprehensive ServiceNow solutionsHow ServiceNow connects silos, enabling insights and future forecastingFrom starting in IT, SPM aligns business and plans strategic roadmapsHow Boutique partners add specialized value beyond standard ServiceNow offeringsCombining boutique expertise with a large external network for ServiceNow solutionsHis vision of AI-driven, conversational ServiceNow simplifying user workflowsUsing AI to prefill SPM project data, reducing gaps and administrative workEncouraging team creativity with AI, but maintaining clear governance boundariesAdvice to understand the past, anticipate the future and plan strategically