About this episode

Michael Sutherland discusses automating healthcare processes using ServiceNow at Franciscan Health.

Today's guest is Michael Sutherland, Manager of Applications for ServiceNow at Franciscan Health . Founded in 1875, Franciscan Health is a leading Catholic healthcare system dedicated to compassionate, patient-centred care. Serving communities across the Midwest through hospitals, clinics and specialist services, they combine clinical excellence with a commitment to dignity, stewardship and service. Guided by Franciscan values, they care for the whole person - mind, body and spirit - while supporting healthier communities. Michael is a technology and transformation leader focused on driving growth through ServiceNow, intelligent automation and AI-enabled solutions. He has led global teams, managed multimillion-dollar platforms, and delivered enterprise automation strategies with measurable impact, including $4.5M+ annual ROI and 95% automation of regulatory processes. Michael partners with executives and operational leaders to align technology with business strategy, streamline operations and lead high-performing teams through complex change. In the episode, Michael talks about: 0:00 His journey from finance to automation, ServiceNow, management, strategy and business value 3:14…

People in this episode

Guest: Michael Sutherland

Topics covered

• healthcare automation
• ServiceNow
• AI solutions
• technology leadership
• patient care

Keywords

• automation
• healthcare
• ServiceNow
• AI
• technology leadership
• regulatory processes
• enterprise automation

Mentioned in this episode

Organizations: Franciscan Health, ServiceNow

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