How Vital Is Using AI to Keep Patients Informed, Safe, and Loyal

About this episode

Sandy Vance interviews Aaron Patzer about the role of AI in improving patient experiences in healthcare settings.

In this episode, host Sandy Vance sits down with Aaron Patzer, the founder & CEO of Vital.io, for one of the most energizing and candid conversations in the series. Aaron built Mint.com, saved consumers $9 billion in bank fees, and then turned his attention to one of the most anxiety-inducing experiences a person can have: sitting in an emergency room not knowing what is happening. Vital now guides 7 million patients through ER, inpatient, and urgent care visits in real time at hundreds of health systems, including Ascension, CommonSpirit, Emory, and MedStar. Aaron also shares his work on the AI Care Standard, a growing coalition of health systems and patient advocates building a framework to evaluate AI tools before they go anywhere near a patient. This one is packed with insight, sharp opinions, and genuinely important ideas.

People in this episode

Host: Sandy Vance

Guest: Aaron Patzer

Topics covered

• AI in healthcare
• patient safety
• emergency room experience
• health technology
• patient advocacy

Keywords

• AI
• healthcare
• patient experience
• emergency room
• Vital.io
• patient safety
• health systems

Mentioned in this episode

Organizations: Vital.io, Mint.com, Ascension, CommonSpirit, Emory, MedStar, AI Care Standard

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