Airport Lounges: For the Many or the Few?
About this episode
The episode discusses the growing popularity of airport lounges and the challenges of maintaining exclusivity while expanding the customer base.
In the years after the COVID pandemic we are travelling more and expecting more from our journeys. Travel is increasingly viewed as an end-to-end experience that begins before you even set foot on board your flight. As people look to inject luxury into their travel, airport lounge usage has boomed. But lounges’ rise in popularity has created a unique problem for their operators: how do you grow your customer base whilst maintaining a degree of exclusivity? Evan Davis speaks to industry operators and experts about balancing the scales. Guests: Mignon Buckingham, CEO of Airport Dimensions Claude Roussel, VP of Sky Clubs and Lounge Experience at Delta Airlines Nicky Kelvin, Senior Director of Content at The Points Guy Production team: Presenter: Evan Davis Producer: Mhairi MacKenzie Production Co-ordinator: Katie Morrison Sound engineers: Dave O’Neill and Tim Heffer Editor: Matt Willis The Bottom Line is produced in partnership with The Open University
People in this episode
Host: Evan Davis
Guests: Mignon Buckingham, Claude Roussel, Nicky Kelvin
Topics covered
- airport lounges
- travel experience
- luxury travel
- customer base
- exclusivity
- COVID pandemic
Keywords
- airport lounges
- travel
- luxury
- COVID
- exclusivity
- customer experience
- industry experts
Mentioned in this episode
Organizations: Airport Dimensions, Delta Airlines, The Points Guy, The Bottom Line, The Open University
More episodes of The Bottom Line
- Entrepreneurs: Your Questions Answered
- Product Innovation: Better, Or Just New?
- How Do You Deal with a Workplace Bully?
- Private Renting: Who Wants to Be a Landlord?
- Dynamic Pricing: Who Profits?
- What Happens When Brands Change Hands?
Explore listener stats, chart rankings, contacts and more on the The Bottom Line podcast page.