February 17, 2026 · 34 min · Season 3 · Episode 73
About this episode
Paul Austin-Menear discusses building customer feedback systems that support innovation and growth in founder-led companies.
Full Episode Page: Paul Austin-Menear: Building Customer Feedback Systems That Fuel Innovation Paul Austin-Menear is a business strategist and founder known for building customer feedback and innovation systems for purpose-driven entrepreneurs. In this episode of The Business Owner’s Journey, host Nick Berry and Paul Austin-Menear explore how founder-led companies lose customer signal as they scale and how to build feedback systems that sustain growth. Paul introduces the Innovation Heartbea...