Why Activating Your Company Culture Matters More than You Think
About this episode
The episode discusses the importance of company culture and operational systems in achieving enduring business success, featuring insights from Mike Chaput, CEO of Endsight.
What does it take to build a company that performs at the highest level, and stays human at the core? In this second part of my conversation with Mike Chaput, CEO of Endsight, we go beyond values-driven culture and explore the disciplines, systems and operational rhythms that make an organization truly self-sustaining. Mike’s journey -- buying his first business at 24 with borrowed money, failing, rebuilding, and ultimately creating one of the top-performing IT support companies in the country -- gives him a rare, grounded perspective on what “enduring success” actually looks like. Today, Endsight is a 140-person company generating $35M+ in annual revenue with a 20% EBITDA margin, putting it in the top 1% of its industry. But the most extraordinary part? Mike built it through people-first leadership, relentless clarity on core values and a deep commitment to operational excellence. In this episode, we explore: Why memorable, clear, branded, and complete core values become the operating system of a healthy business The RSVP values framework: Respect & Connect, Servant’s Heart, Value Value, and Progress Over Comfort How Endsight hires for culture first, even before skills Using…
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