The Hospitality Fixer Who Knows Why Guests Don’t Come Back | Samuel Graham (E162)

About this episode

Chef JKP interviews Samuel Graham about his journey in the hospitality industry and the factors influencing guest retention.

Send us Fan Mail What happens when someone who once worked underground in engineering tunnels ends up shaping some of hospitality’s most iconic guest experiences? Chef JKP sits down with Samuel Graham, founder and CEO of The LightUp Group, hospitality consultant, nightlife operator, and host of the Tasty Humans podcast. From bartending in London’s booming theme restaurant era to managing legendary nightlife venues like Pacha, Samuel shares a career shaped by chaos, people, reinvention, and ...

People in this episode

Host: Chef JKP

Guest: Samuel Graham

Topics covered

• hospitality
• guest experience
• nightlife
• consulting
• career reinvention

Keywords

• hospitality
• guest experience
• nightlife
• consultant
• career

Mentioned in this episode

Organizations: The LightUp Group, Tasty Humans, Pacha

Places: London

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