The systems freelancers need to succeed - with Leticia Mooney

From The Content Byte by Rachel Smith and Lynne Testoni

April 26, 2026 · 57 min · Season 18 · Episode 18

About this episode

Rachel and Lynne discuss essential systems for freelancers with business coach Leticia Mooney.

This week, Rachel and Lynne are chatting with freelance business coach Leticia Mooney about building an "engine room" of systems across customer experience, sales and finance so clients feel safe, payments are smoother, and work is easier to deliver. Leticia says freelancers often skip systems because they assume their work is unique, but writing includes research, analysis, delivery and communication, all of which benefit from good processes. It's a great discussion about how to make your business run better and free yourself up for creative work. So many tips, including the PDCA (Plan-Do-Check-Act) cycle with frequent review, how to do client updates to reduce anxiety, and walking through agreements on sales calls to prevent questions and ghosting. Connect with Leticia via her website: Https://leticiamooney.com Find Lynne www.lynnetestoni.com Find Rachel www.rachelsmith.com.au Rachel's List www.rachelslist.com.au Thanks (as always) to our sponsors Rounded ( www.rounded.com.au ), an easy invoicing and accounting solution that helps freelancers run their businesses with confidence. Looking to take advantage of the discount for Rachel's List Gold Members? Email us at…

People in this episode

Hosts: Rachel Smith, Lynne Testoni

Guest: Leticia Mooney

Topics covered

freelancing
business systems
client experience
sales processes
financial management
creative work

Keywords

freelancer
business coach
systems
client updates
sales calls
PDCA cycle
creative work

Mentioned in this episode

Organizations: Rachel's List, Marker Creative Co, Https://leticiamooney.com, www.lynnetestoni.com, www.rachelsmith.com.au, www.rachelslist.com.au, www.rounded.com.au