TCF1115: Your Customer Experience is a Dumpster Fire

About this episode

Tim shares insights on improving customer experience and business practices based on a transformative cruise experience.

Stop acting like a typical contractor and start acting like a world-class brand. In this episode, Tim shares how a trip on a Virgin Voyages cruise completely shifted his perspective on what it means to actually care for a customer. We’re breaking down why your "sales process" is failing, how your team’s happiness dictates your profit, and why trying to "exceed expectations" might actually be killing your referrals. It’s time to stop making excuses and start building a business people actually want to talk about. ================================== Ready to stop being a "handyman" and start being a CEO? Check out "The Contractor's Code to Finally Cracking $1M" free course here: https://thecontractorfight.com/code ================================== == Rate the Podcast == Help your fellow contractors find the podcast! Please leave a rating/review. Apple Podcasts Spotify

People in this episode

Host: Tom Reber

Guest: Tim

Topics covered

• customer experience
• sales process
• team happiness
• business growth
• referrals

Keywords

• customer experience
• sales process
• team happiness
• business growth
• referrals
• contractor
• CEO

Mentioned in this episode

Organizations: Virgin Voyages, The Contractor Fight

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