TCF1115: Your Customer Experience is a Dumpster Fire
About this episode
Tim shares insights on improving customer experience and business practices based on a transformative cruise experience.
Stop acting like a typical contractor and start acting like a world-class brand. In this episode, Tim shares how a trip on a Virgin Voyages cruise completely shifted his perspective on what it means to actually care for a customer. We’re breaking down why your "sales process" is failing, how your team’s happiness dictates your profit, and why trying to "exceed expectations" might actually be killing your referrals. It’s time to stop making excuses and start building a business people actually want to talk about. ================================== Ready to stop being a "handyman" and start being a CEO? Check out "The Contractor's Code to Finally Cracking $1M" free course here: https://thecontractorfight.com/code ================================== == Rate the Podcast == Help your fellow contractors find the podcast! Please leave a rating/review. Apple Podcasts Spotify
People in this episode
Host: Tom Reber
Guest: Tim
Topics covered
- customer experience
- sales process
- team happiness
- business growth
- referrals
Keywords
- customer experience
- sales process
- team happiness
- business growth
- referrals
- contractor
- CEO
Mentioned in this episode
Organizations: Virgin Voyages, The Contractor Fight
More episodes of The Contractor Fight with Tom Reber
- TCF1120: 5 Old Ways to Sell vs. The Contractor Fight Way
- TCF1119: The Pilot Doesn't Pass Out Peanuts
- TCF1118: The Contractor Wife's Survival Guide
- TCF1117: Stop Selling Projects. Start Finding Motive.
- TCF1116: Commitment is the Only Way to Win
- TCF1114: Set Boundaries Now, or Summer Will Crush You
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