About this episode

Dr. Mark Costes interviews Laura Nelson about her journey in the dental industry and the impact of AI on patient communication and team training.

On today's episode, Dr. Mark Costes sits down with longtime dental industry leader Laura Nelson live from Thrive Live in Las Vegas. Laura shares her journey from running the front office in her husband's dental practice to building Front Office Rocks, becoming a trusted voice in dental team training, and now leading AI innovation with Mango Voice. She and Mark discuss why patient experience matters just as much as clinical care, how short-form training changed front office education, and why understanding the "why" behind systems is essential for team success. Laura also breaks down how AI tools like Mango's Margo can help practices capture missed calls, improve patient communication, support overwhelmed teams, and even role-play phone skills through AI-powered coaching. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://mangovoice.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

People in this episode

Host: Dr. Mark Costes

Guest: Laura Nelson

Topics covered

• patient experience
• dental team training
• AI innovation
• front office education
• communication tools

Keywords

• dental practice
• AI tools
• patient communication
• team success
• short-form training

Mentioned in this episode

Organizations: Front Office Rocks, Mango Voice, Dental Success Network

Places: Las Vegas

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• 2555: Fired Up but Going Nowhere- Turn Today into the Day Everything Actually Changes · July 17, 2026 · 1h 2m
• 2554: Evolve - Thriving in Dentistry's New Reality · July 16, 2026 · 1h 4m
• 2553: Inside a High Tech Dental Practice Built for Education · July 15, 2026 · 24 min
• 2552: Paying Yourself & The Influence You Have Pt. 2 · July 14, 2026 · 32 min

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