How We Saved Two Hires Using AI: Automating with Monday.com, Zapier & Make
From The Exceptional Business Podcast by Helen Dowling
April 24, 2026 · 10 min · Season 2 · Episode 17
About this episode
Helen Dowling discusses how AI-driven automation has transformed her business operations, saving time and resources.
In this episode of The Exceptional Thinking Podcast , Helen lifts the lid on how she and her team have used AI-driven automation to revolutionise the way their business runs — saving the equivalent of one to two full-time roles through smart systems design. Following previous episodes on ChatGPT and Go High Level, this one dives into Monday.com , Zapier , and Make — the unsung heroes connecting everything together behind the scenes. Helen walks through how Exceptional Thinking automated client onboarding, appointment processing, and follow-up, turning what once took 30–40 minutes per task into 8–10 minutes or less. You’ll learn: How Monday.com cut admin time in half by linking telemarketers, account managers, and clients in one automated flow. How Zapier and Make connect systems like Go High Level, Microsoft, and Monday.com to create seamless automations. How automation improved client experience with faster updates, cleaner communication, and near-zero inbox backlogs. Why setup takes time (and patience) — but pays back massively once it’s working. How automation can replace admin roles , freeing you to invest in growth, not repetition. Helen’s message is clear: automation isn’t…
People in this episode
Host: Helen Dowling
Topics covered
- AI-driven automation
- business efficiency
- client onboarding
- task automation
- system integration
- time management
Keywords
- automation
- Monday.com
- Zapier
- Make
- client onboarding
- business efficiency
- AI
- task management
- system integration
Mentioned in this episode
Organizations: Monday.com, Zapier, Make, Go High Level, Microsoft, Exceptional Thinking
Places: UK
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