ALP 307: What to do when a client “fires” your agency

ALP 307: What to do when a client “fires” your agency

From The FIR Podcast Network Everything Feed by The FIR Podcast Network Everything Feed

June 1, 2026 · 24 min

About this episode

The episode discusses how to handle the emotional and practical aspects of losing a client as an agency.

Losing a client is never fun, even when you saw the writing on the wall. The only question is how you choose to handle it. In this episode, Chip and Gini cover the practical and emotional side of client departures, from the moment you get the news to the lessons you take away. Gini points out that there are plenty of reasons a client could terminate the relationship, which may have nothing to do with your work. Strategy changes, budget cuts, and leadership turnover all end client relationships that were otherwise going fine. Chip’s advice is to not react immediately. Ask for a couple of days to review the agreement and put together a transition plan. That space lets you get the emotion out before you say something you’ll regret. Once you have your bearings, focus on making the exit clean. Read your actual contract, confirm the notice terms, and hand over everything the client needs: documents, passwords, contacts, work in progress. Chip is blunt about agencies that fight clients on the way out — it accomplishes nothing and just guarantees a bad final impression. Don’t burn any bridges and you just might see those clients come back or send you referrals. Finally, be honest with…

People in this episode

Hosts: Chip, Gini

Topics covered

  • client management
  • agency relationships
  • client departure
  • emotional intelligence
  • business strategy

Keywords

  • client firing
  • agency
  • transition plan
  • business relationships
  • emotional response

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