FIR #511: Doing AI Governance Right and Still Getting It Wrong

About this episode

The episode discusses the failures in AI governance despite clear policies and training, highlighting the importance of internal culture and accountability.

The policies are clear and well communicated. The guardrails are firmly established. Every last employee has been trained. And someone in your organization still releases a public document riddled with AI-generated errors. What went wrong has nothing to do with technology and everything to do with internal culture and accountability. In this long-form April episode, Neville and Shel examine a company that seemingly took all the right steps yet still had to apologize publicly for a court filing riddled with hallucinated citations. Also in this episode: Gartner predicts that, by 2028, 75% of employees will rely on an internal chatbot to get the news that matters to them. How will internal communicators need to rethink their role to ensure everyone knows and understands what they should in order to achieve strategic alignment? One of the promises AI executives have made is a leveling of the playing field, giving lower-level employees the opportunity to excel and rise through the ranks. According to one new study, exactly the opposite has been happening. PR hacks have been accelerating the pace at which they churn out press releases and pitches. That has raised the bar for what it…

People in this episode

Hosts: Neville, Shel

Topics covered

• AI governance
• internal culture
• accountability
• internal communication
• press releases
• executive transitions

Keywords

• AI governance
• internal culture
• accountability
• Gartner
• press releases
• Apple
• executive transition

Mentioned in this episode

Organizations: Gartner, Apple, Iran

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