About this episode

Nathan Chan discusses the importance of community as a valuable asset in e-commerce and how it differs from influencer marketing.

Most e-commerce founders treat influencer marketing and community like two separate strategies — two separate budgets, two separate teams. But that split is exactly why so many brands hit a ceiling they can't explain. Here's the problem: influencer marketing is a reach play. Every time you want that reach, you pay for it again. Community works differently — when customers feel genuinely connected to your brand, they come back without you paying to reach them. In this episode, I break down what Fate The Label did over eight years that turned their community into a business asset so valuable that Bondi Sands, Fount, and other major brands paid to be in the room with them — and what it means for how you should be thinking about your brand right now. Here's what you'll take away: Why community is an asset that compounds — not a feel-good strategy that's hard to attribute to revenue How Fate The Label's "Fate Estate" festival event in Byron Bay was eight years of deliberate community-building made visible The real economics: why a customer embedded in your community has dramatically higher LTV than one who bought from a single influencer post Why treating influencer and community as…

Topics covered

• community building
• e-commerce strategy
• influencer marketing
• customer loyalty
• brand engagement

Keywords

• community
• e-commerce
• influencer marketing
• customer lifetime value
• brand strategy

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