292:Culture Is the Work: How Leaders Shape Trust, Engagement, and Patient Experience, with October Ambrose
About this episode
Dr. Pelè discusses with October Ambrose how culture in healthcare organizations is built through daily behaviors and the importance of trust and empathy.
In this episode of The Human Side of Leadership in Healthcare, Dr. Pelè speaks with October Ambrose, Vice President of People Partnerships and Engagement at Central Health, about what culture actually looks like inside a mission-driven healthcare organization. They explore why culture is not something leaders define once, but something teams build and experience every day through behavior, especially under pressure. October shares how trust, transparency, and empathy shape engagement more tha...
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