314. The #1 Reason Your AI Investment Isn't Paying Off | Julie Stone
About this episode
Julie Stone discusses the common pitfalls in AI investment and how to effectively lead teams through AI adoption.
If your AI spend outweighs the returns, it's probably not the tool. It's how you're using it. Julie Stone is the Chief Learning Officer at TTEC, where she's led the AI transformation of a global workforce spanning more than 20 countries. She shares where most leaders go wrong with AI adoption, and how to fix your AI strategy before it costs you another year of growth and your team's trust. In this episode, you will learn: The most expensive mistake companies make with AI Where AI improves your work — and where it doesn't What to do with team members who resist AI How to lead through change without losing your team's trust Topics discussed: (00:00)Introduction (00:54) AI Leadership Mistake (03:48) Get Team Buy-In (06:23) Why Your Team Fears AI (10:02) The Employee Contract (13:28) AI for Human Connection (17:27) Turn AI Into a Daily Habit (21:02) Why the AI Revolution is Different (25:32) Lead Through Change (28:43) The Real Edge: Human Skills (31:28) 3 Things That Build a Thriving Culture (32:12) When Your Team Resists AI (34:46) Long-Term AI Training (36:24) Reframing AI Failure (38:23) Avoiding Work Slop (40:34) Confident Leaders in the AI Era Connect with Julie Stone…
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