Michelin Star Moves: Transforming the New Patient Experience with Dr. Ashley Joves

About this episode

Ashley Joves discusses how to enhance the new patient experience in dentistry by applying hospitality principles from Michelin-star restaurants.

The Hospitality Standard There is a reason Michelin-star restaurants have people coming back again and again. It is not just the food. It is the way they make you feel from the moment you walk in the door to the moment you leave. Ashley Joves has spent years applying that same philosophy to dentistry at Smile & Co. In this episode, she breaks down exactly what she does so you and your team can start doing it too. The best part? None of this requires a renovation, a bigger budget, or a com...

People in this episode

Host: Ashley Joves

Topics covered

• patient experience
• dentistry
• hospitality
• customer service
• business strategy

Keywords

• patient experience
• dentistry
• hospitality
• customer service
• business strategy

Mentioned in this episode

Organizations: Smile & Co.

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