#307: Elevating the Airport Lounge Experience | with David Collyer of Aspire Pre-Flight Hospitality
About this episode
David Collyer discusses how hospitality principles are transforming the airport lounge experience.
In this episode of The Modern Hotelier , David Millili and Steve Carran sit down with David Collyer , Global SVP of Aspire PreFlight Hospitality, to explore how hospitality principles are transforming the airport lounge experience. David shares his fascinating career journey—from studying design in London and working with global brands like IHG, British Airways, and Accor, to leading guest experience innovation across luxury retail and aviation. He reveals how Aspire is applying hotel-style service standards, technology, design thinking, and guest insights to elevate airport lounges around the world. In this episode, you'll discover: How Aspire is reshaping airport lounges through hospitality-first thinking The role of AI, occupancy management, and dynamic pricing in lounge operations Why guest expectations have dramatically changed post-pandemic The importance of guest feedback and data-driven innovation David also shares his vision for the future of airport hospitality, including luxury airport experiences, in-terminal hotels, sustainability initiatives, and how lounges can become a seamless extension of the travel journey. Watch the FULL EPISODE on YouTube…
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