#308: Hospitality Roundtable: Shannon McCallum, Anthony Melchiorri, Dmitry Kroshka & Henrik Shimony
About this episode
Industry leaders discuss the future of hospitality, focusing on leadership, technology, and guest experiences.
What does the future of hospitality really look like? In this special Modern Hotelier Round Table, industry leaders come together for an honest conversation about leadership, technology, AI, hotel operations, employee engagement, and the future of guest experiences. Joining the discussion are Shannon McCallum, VP of Hotel Operations at Resorts World Las Vegas; Dmitry (Dima) Kroshka, CEO of Phunware; Henrik Shimony, CEO & Co-Founder of Reeco; and Anthony Melchiorri, Co-Founder of the Hospitality Creator Summit and renowned hotel expert. Together, they share career-defining lessons, leadership philosophies, and practical insights on topics including AI adoption, digital transformation, hotel technology, procurement, employee retention, guest personalization, and why hospitality remains one of the world's most dynamic industries. In this episode, you'll learn: The leadership advice that shaped successful hospitality careers How AI is transforming hotel operations without replacing people The biggest technology opportunities hotels should embrace The future of hotel operations, procurement, and digital guest experiences Why hospitality offers one of the most diverse and rewarding…
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