About this episode

This episode discusses the shift from reactive to proactive IT for MSPs, focusing on AI, cybersecurity, and outcome-based services.

Most MSPs are still caught in a reactive cycle, responding to problems instead of turning technology into measurable business outcomes. In this episode, Cisco channel leaders Jason Gallo and Brad Feldman explain why that model is changing, and how MSPs can position themselves for the next era of AI-driven cybersecurity, infrastructure, compliance, and outcome-based service delivery. How the channel is moving from siloed voice and data services toward holistic, business-focused solutions. Why AI, automation, and cybersecurity are creating new opportunities for MSPs willing to move quickly. Why maturity, trust, and execution matter more than company size in the evolving Cisco partner ecosystem. The role of foundational infrastructure in strengthening cybersecurity, resilience, and national security readiness. How MSPs can shift from technical delivery to outcome-focused service models built on transparency and accountability. Practical steps MSPs can take now to accelerate their evolution before the market moves past them. Whether you are an emerging MSP or an established provider, this conversation offers a clear view of where the channel is headed and what it will take to stay…

People in this episode

Host: Charles Weaver

Guests: Jason Gallo, Brad Feldman

Topics covered

• proactive IT
• AI-driven cybersecurity
• outcome-based service delivery
• automation
• trust and execution
• managed services

Keywords

• MSPs
• Cisco
• cybersecurity
• AI
• automation
• service delivery
• trust
• business outcomes

Mentioned in this episode

Organizations: Cisco, MSPs

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