Season 2. Episode 12. Fiona Robinson from Print.com

About this episode

Fiona Robinson discusses her journey in the print industry and the unique approach of print.com.

In this episode of The Printerviews, I am joined by Fiona Robinson, the UK Country Captain for print.com. With over 20 years in the industry, Fiona has worked in almost every department of a print business, from sales and marketing to finance and operations. We discuss her journey through the explosive growth of the printing.com franchise network and how she eventually transitioned from being an employee to an employer by running her own print franchise.  We explore the unique origin story of print.com, a pan-European platform that was co-created alongside 100 print professionals. Fiona explains how the business started with a domain name and a customer-first perspective rather than a printing press, allowing them to build a 'sweet shop' for marketing professionals. We also discuss the importance of the human element in a digital-heavy world and why print.com relies on 'test pilots' to refine their offering for the UK market. Fiona shares her insights on the current resurgence of tactile print experiences, specifically in packaging, booklets, and gifting. We look at the challenges creatives face when specifying print and how tools like unbranded 'look books' help bridge the…

People in this episode

Host: Colin Sinclair McDermott

Guest: Fiona Robinson

Topics covered

• print industry
• entrepreneurship
• customer experience
• franchise growth
• tactile print

Keywords

• print.com
• Fiona Robinson
• franchise
• customer-first
• tactile print
• marketing professionals
• print ecosystem

Mentioned in this episode

Organizations: print.com, printing.com

Places: UK, Europe

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