About this episode

This episode explores the transformation of professional services in an AI-driven world, focusing on outcome-driven delivery and the evolution of service models.

AI is rewriting the rules of professional services. As delivery time compresses and impact accelerates, traditional pricing models — T&M, fixed-fee, retainers — are starting to break. In this episode, Banoo is joined by Melissa Korzun, Kantata’s VP of Industry Solutions to explore what outcome-driven delivery really looks like in an AI-powered services world. When utilization is no longer the scoreboard, firms are being judged on time to value, customer lifetime value, and portfolio ROI. We cover: How to redesign service offerings and commercial models around measurable outcomes What changes when delivery becomes hybrid across humans and AI agents Why sales, delivery, and ops must evolve together—not in silos A practical crawl-walk-run approach to transformation How transparency and accountability become margin protectors, not overhead The firms that win next won’t just deliver faster—they’ll make outcomes visible, repeatable, and profitable. This episode shows how to get there. Hosted on Acast. See acast.com/privacy for more information.

People in this episode

Host: Banoo

Guest: Melissa Korzun

Topics covered

• outcome-driven services
• AI in professional services
• service delivery models
• transformation strategies
• customer lifetime value
• portfolio ROI

Keywords

• AI
• professional services
• outcome-driven
• service offerings
• transformation
• utilization
• customer value
• hybrid delivery

Mentioned in this episode

Organizations: Kantata

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